1. Do you accept submissions for new product ideas?

We want to hear from you in regard to the potential new products we plan to develop. We will, from time to time, post our new product and theme ideas for our website users to vote on and help us prioritize for development. Beyond weighing in on ideas we post, we cannot at this time accept new product ideas, designs, artwork, copy or content, or other potentially proprietary materials from the public.

2. What are your safety standards?

All of our products comply with the Consumer Product Safety Improvement Act of 2008.

3. What are your terms and conditions?

Please read our complete terms and conditions here.

4. Is it safe to give you my credit card information over the internet?

Yes, we have a secure server for your credit card payments. We do not keep credit cards on file so they cannot be accessed after your transaction is complete.

5. What forms of payment do you accept?

We accept the following major credit cards: Visa, MasterCard and Discover.

6. How do I place an order?

To purchase products on our site, simply click on the "add to basket" button for each product. If you'd like us to remember your contact information for easy ordering, please register today. >>

7. Do you gift wrap?

Unfortunately, gift wrapping is not available at this time.

8. What are my shipping options?

We offer normal ground shipping to the US, Canada, and the UK with an expected delivery time of 8 -10 days from time of order. In the US, we also offer priority shipping with 2 – 3 day expected delivery.

Shipping charges are based on the weight of the product and the postal code destination as well as whether shipping as normal ground or priority.

Sales tax will be charged on items shipped to Georgia and Colorado.

We reserve the right to change any term or condition, including pricing, associated with shipping at any time.

9. Will I receive a confirmation of my order?

Yes, you will receive an order confirmation email once we receive your order. A shipping confirmation email will be sent to you when the order leaves our warehouse.

10. Am I able to track my order?

Once your order has shipped you will get an email notification that includes the shipping company (e.g., UPS, FedEx, etc.) and a tracking number. You may use that tracking number and interface with the shipping company directly to track your order from that point forward.

11. What is your cancellation and return policy?

You may return products to us for any reason within 30 days of receipt. Products must be returned in the condition in which they were received for full refund to be given. Please include your packing slip, detailing the reasons for the return, relevant product exchange information, or request for credit. CDs, DVDs, stationery, puzzles, games, puppets and all other non-book products must be returned in their unopened packaging. Credits will not be issued on any prepackaged products that are returned opened unless they are found to be defective. You will need to pay for the cost of shipping on returns, other than returns of damaged or defective products. We are sorry that we cannot take responsibility for returns that are lost or damaged in transit.

Please mail returns to:

GrandCamp Adventures Fulfillment
Attn: Returns
22100 East 26^th Avenue
Aurora, CO 80019

12. Can I ship to multiple addresses?

Yes, but each shipping location requires a separate order.

13. What are the benefits of registering for an account?

You don't have to have an account to shop, but there are advantages to having one. You can view your order history and we'll remember your contact details, which makes checkout quick and easy. We will also keep you up-to-date on our latest releases, community news and special offers. Simply enter your email and a password to set up your account, and you'll have the option to create a billing address and to save several delivery addresses. Register now! >>

14. What if I forget my password?

Please fill out your email address in the form provided and we will send you an email with instructions to reset your password. Click here to reset your password >>

15. How do I change my account information (ie login information, etc)?

If you are a registered user, you can sign into your account at any time by clicking on the link at the top of the page. You will also have the option to log in at checkout. Once logged into your account, you can edit your account details. Register or log in now >>

16. Will my email ever be shared with other companies?

When you register to become a member of the GrandCamp Adventures community, we will send you email updates on exciting news and events, as well as special offers and promotions. If you wish to opt out of receiving these offers, you may do so during the registration process, or update your email preferences in your account settings at any time. Our GrandCamp Adventures policy is never to rent or sell names of our community members to other companies.

17. What is your Privacy Policy?

You can read our complete privacy policy here >>

18. Didn’t find your answer here? Contact us!

Email us at help@grandcamp.com